Refund policy

Returns and refunds

You have 30 days from delivery to return anything you bought from Mantelly.

Cancelling an order

Changed your mind before it ships? Write to us within 12 hours of placing the order and we cancel it with a full refund.

How to start a return

Write to support@mantelly.com with your order number and a line about what happened. We reply within one business day with a return address and instructions. Please do not send anything back before you hear from us.

Items under US$25

For items under US$25 you do not need to send anything back. Tell us what went wrong and we refund or replace it.

Condition

Items must come back in a resalable condition with their packaging and accessories. Live with the product, test it, use it — just keep the box.

Who pays the return shipping

If the item is faulty, damaged in transit, or not what we described, we pay. If you changed your mind, the return trip is on you.

Damaged or wrong item

Send us a photo within 7 days of delivery. We ship a replacement immediately and you keep or discard the original as we direct — there is nothing to send back.

Refunds

Once your return is received and checked, we refund the original payment method within 5 business days. Your bank may take a further 3 to 10 days to show it. Original shipping charges are refunded only when the return is our fault.

Items we cannot take back

Gift cards, and items returned after 30 days.

Questions

AZZARI COMPANY LLC d/b/a Mantelly, 15310 Amberly Drive, Suite 250, Tampa, FL 33647, United States. Email support@mantelly.com, phone +1 (240) 463-1174.